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Active Listening

This course is currently available as E-Learning, or a private instructor-led class scheduled to suit your availabilty. You can click here to inquire further or you ask us for recommendations on similar classes.

Recommended Prerequisites

No prerequisites are required for this course.

Course Overview

Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information. This course will help participants develop and practice their active listening skills.

Learning Objectives

Course Outline

  1. Course Overview
  2. Defining Active Listening
  3. What is Active Listening?
  4. Identifying Good Listeners
  5. Tips for Becoming a Better Listener
  6. Pre-Assignment Review
  7. Body Language Basics
  8. Attitude is Everything!
  9. Understanding Sympathy and Empathy
  10. Creating the Right Mindset
  11. Being Genuine
  12. Making Connections
  13. Encouraging Conversation
  14. What Is Said and What Is Heard
  15. Asking Questions
  16. Probing Techniques
  17. Paraphrasing Techniques
  18. Building Relationships
  19. Building Common Ground
  20. NLP Tips and Tricks
  21. Getting Over Listening Roadblocks
  22. Personal Action Plan
  23. Recommended Reading List
  24. Post-Course Assessment

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