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Anger Management – Understanding Anger

This course is currently available as E-Learning, or a private instructor-led class scheduled to suit your availabilty. You can click here to inquire further or you ask us for recommendations on similar classes.

Recommended Prerequisites

No prerequisites are required for this course.

Course Overview

Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You don’t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who don’t.

The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome. This course is designed to help give you and your organization that edge.

Learning Objectives

Course Outline

  1. Course Overview
  2. What is Anger?
  3. About Anger
  4. Pre-Assignment Review
  5. Costs and Pay-Offs
  6. The Costs of Anger
  7. What Are Your Anger Pay-Offs?
  8. The Anger Process
  9. What is the Process?
  10. Understanding Trigger Thoughts
  11. Using an Anger Log
  12. Considering Our Anger
  13. How Does Anger Affect Our Thinking?
  14. Is Anger the Best Response?
  15. Distorted Thinking
  16. Understanding Behavior Types
  17. Managing Anger
  18. Coping Strategies
  19. Sanctuary
  20. Relaxation Techniques
  21. Communication Tips and Tricks
  22. Asking Good Questions
  23. Active Listening Skills
  24. The Assertive Formula
  25. Personal Action Plan
  26. Recommended Reading List
  27. Post-Course Assessment

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