Body Language – Reading Body Language as a Sales Tool

This course is currently available as E-Learning, or a private instructor-led class scheduled to suit your availabilty. You can click here to inquire further or you ask us for recommendations on similar classes.

Recommended Prerequisites

No prerequisites are required for this course.

Course Overview

Body language can make or break our efforts to establish long, trusting relationships. Our body language can help to reinforce and add credibility to what we say, or it can contradict our words. Understanding what signals you are sending, as well as being able to read the signals that your clients send, is an essential skill in sales and throughout our lives. What is your body language saying about you? Find out in this course!

Learning Objectives

• Apply your knowledge of body language to improve communication
• Understand the impact of space in a conversation
• Understand the nuances of body language from a range of areas including your face, hands, arms, legs, and posture
• Use mirroring and matching techniques to build rapport
• Shake hands with confidence
• Dress for success

Course Outline

1. Course Overview
2. Body Language
3. Making the Grade
4. Looking into Ourselves
5. Give Me Some Space!
6. What’s Your Face Saying?
7. Your Face is the Base
8. The Eyes Have It
9. What’s Your Body Saying?
10. Speaking with your Hands
11. Getting a Leg Up
12. Tools of the Trade
13. Pre-Assignment Review
14. Mirroring and Leading
15. Creating Relationships
16. Matching and Mirroring
17. Pacing and Leading
18. Monitoring Your Posture
19. Dressing Up
20. What Should I Wear?
21. Things to Consider
22. Shaking Hands
23. How Are You Doing?
24. Personal Action Plan
25. Recommended Reading List
26. Post-Course Assessment