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Building Relationships for Success in Sales

This course is currently available as E-Learning, or a private instructor-led class scheduled to suit your availabilty. You can click here to inquire further or you ask us for recommendations on similar classes.

Recommended Prerequisites

No prerequisites are required for this course.

Course Overview

No one questions that making friends is a good thing. In this course, you are going to discover that the business of business is making friends, and the business of all sales professionals is making friends and building relationships. Strategic friendships will make or break any business, no matter how big and no matter what kind of market.

Learning Objectives

Course Outline

  1. Course Overview
  2. Focusing on Your Customer
  3. Customer Focused Selling
  4. Understanding Effort vs. Results
  5. Considering the Possibilities
  6. What Influences People in Forming Relationships?
  7. Influences at Work
  8. Building Customer Connections
  9. Disclosure
  10. How to Win Friends and Influence People
  11. About Dale Carnegie
  12. Carnegie’s Principles
  13. Communication Skills for Relationship Selling
  14. Active Listening
  15. Asking Questions
  16. Non-Verbal Messages
  17. Managing the Mingling
  18. The Handshake
  19. Small Talk
  20. Networking
  21. Organizing Your Network
  22. Case Study
  23. Personal Action Plan
  24. Recommended Reading List
  25. Post-Course Assessment

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