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Business Etiquette – Gaining That Extra Edge

This course is currently available as E-Learning, or a private instructor-led class scheduled to suit your availabilty. You can click here to inquire further or you ask us for recommendations on similar classes.

Recommended Prerequisites

No prerequisites are required for this course.

Course Overview

If you’ve ever had an awkward moment where:

Then you know just how agonizing such moments can be. Even worse (and what can be even more damaging to your career) are the social gaffes you aren’t even aware you make. This course will help you handle most of those socially difficult moments. You’ll have an extra edge in areas you may not have given a lot of thought to before.

Learning Objectives

Course Outline

  1. Course Overview
  2. Business Etiquette Basics
  3. Test Your Business Etiquette
  4. The Handshake
  5. Business Card Etiquette
  6. The Skill of Making Small Talk
  7. Do You Remember Names?
  8. Making That Great First Impression
  9. Dress for Success
  10. Dressing the Part
  11. Maintaining Your Positive Impression
  12. What’s Your Code?
  13. Business Dining
  14. Seven Hot Tips
  15. Demonstration
  16. Other Rules
  17. E-Mail and Telephone Etiquette
  18. The Power of the Written Word
  19. Note Writing Practice
  20. Personal Action Plan
  21. Recommended Reading List
  22. Post-Course Assessment

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