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Business Process Management

This course is currently available as E-Learning, or a private instructor-led class scheduled to suit your availabilty. You can click here to inquire further or you ask us for recommendations on similar classes.

Recommended Prerequisites

No prerequisites are required for this course.

Course Overview

Business process management helps organizations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimized to make sure they are still meeting the goals that they were designed to accomplish. A business that can successfully manage its processes is able to maintain a competitive edge, while increasing productivity and efficiency and decreasing costs.

This course will introduce you to business process management. You’ll learn how business processes can help you improve your company’s bottom line by providing a higher level of quality and consistency for your customers.

Learning Objectives

Course Outline

  1. Course Overview
  2. The Fundamentals of Business Process Management
  3. What is Business Analysis?
  4. What is Enterprise Content Management?
  5. Enterprise Content Management Model
  6. What is Business Process Re-Engineering?
  7. Business Process Re-Engineering Model
  8. Defining Business Process Management
  9. What is Business Process Management?
  10. Brief History of Business Process Management
  11. What are the Benefits of Business Process Management?
  12. Reflecting on Processes
  13. The Business Process Life Cycle
  14. The Vision Phase
  15. Creating a Vision and Seeing the Big Picture
  16. Sharing Your Vision
  17. Dreaming Big
  18. The Design Phase
  19. Gathering Information
  20. Defining Your Problem
  21. Identifying Existing and Future Processes
  22. About Process Mapping
  23. Creating a Process Map with a Flow Chart
  24. Creating a Process Map with a Swimlane Diagram
  25. Map it Out
  26. Defining Improvements
  27. Establishing Functions and Identifying Function Leaders
  28. The Modeling Phase
  29. Performing What-if Analysis
  30. Test Driving
  31. Testing the Design
  32. The Execution Phase
  33. Implementing Processes
  34. Exploring Automation
  35. Automating Processes
  36. Understanding Business Rules
  37. Making Connections
  38. The Role of Workflow Engines
  39. Case Studies
  40. Steps to Implement a Workflow Engine
  41. The Monitoring Phase
  42. Implementing Measures
  43. What is Business Activity Monitoring (BAM)?
  44. The Balanced Scorecard
  45. Creating a Balanced Scorecard
  46. Identifying Gaps with Process Mining
  47. The Optimizing Phase
  48. What It’s All About
  49. Business Process Improvement
  50. Introduction to Lean
  51. Cut Out the Waste
  52. Introduction to Six Sigma
  53. Tie It All Together
  54. Personal Action Plan
  55. Recommended Reading List
  56. Post-Course Assessment

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