Business Process Management
This course is currently available as E-Learning, or a private instructor-led class scheduled to suit your availabilty. You can click here to inquire further or you ask us for recommendations on similar classes.
Recommended Prerequisites
No prerequisites are required for this course.
Course Overview
Business process management helps organizations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimized to make sure they are still meeting the goals that they were designed to accomplish. A business that can successfully manage its processes is able to maintain a competitive edge, while increasing productivity and efficiency and decreasing costs.
This course will introduce you to business process management. You’ll learn how business processes can help you improve your company’s bottom line by providing a higher level of quality and consistency for your customers.
Learning Objectives
-
Define business process management and related concepts
-
Recognize the vital role processes play in a business
-
Appreciate the role of technology in process management
-
Develop a vision to guide process improvement
-
Understand how to design or enhance an existing process using the business process life cycle
-
Construct a process map
-
Perform a what-if analysis to improve your processes
-
Implement and monitor process changes
-
Identify how Lean and Six Sigma methods can assist in managing and improving processes
-
Use a variety of tools and techniques to eliminate waste and redundancies
Course Outline
-
Course Overview
-
The Fundamentals of Business Process Management
-
What is Business Analysis?
-
What is Enterprise Content Management?
-
Enterprise Content Management Model
-
What is Business Process Re-Engineering?
-
Business Process Re-Engineering Model
-
Defining Business Process Management
-
What is Business Process Management?
-
Brief History of Business Process Management
-
What are the Benefits of Business Process Management?
-
Reflecting on Processes
-
The Business Process Life Cycle
-
The Vision Phase
-
Creating a Vision and Seeing the Big Picture
-
Sharing Your Vision
-
Dreaming Big
-
The Design Phase
-
Gathering Information
-
Defining Your Problem
-
Identifying Existing and Future Processes
-
About Process Mapping
-
Creating a Process Map with a Flow Chart
-
Creating a Process Map with a Swimlane Diagram
-
Map it Out
-
Defining Improvements
-
Establishing Functions and Identifying Function Leaders
-
The Modeling Phase
-
Performing What-if Analysis
-
Test Driving
-
Testing the Design
-
The Execution Phase
-
Implementing Processes
-
Exploring Automation
-
Automating Processes
-
Understanding Business Rules
-
Making Connections
-
The Role of Workflow Engines
-
Case Studies
-
Steps to Implement a Workflow Engine
-
The Monitoring Phase
-
Implementing Measures
-
What is Business Activity Monitoring (BAM)?
-
The Balanced Scorecard
-
Creating a Balanced Scorecard
-
Identifying Gaps with Process Mining
-
The Optimizing Phase
-
What It’s All About
-
Business Process Improvement
-
Introduction to Lean
-
Cut Out the Waste
-
Introduction to Six Sigma
-
Tie It All Together
-
Personal Action Plan
-
Recommended Reading List
-
Post-Course Assessment