Business Process Management

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Recommended Prerequisites

No prerequisites are required for this course.

Course Overview

Business process management helps organizations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimized to make sure they are still meeting the goals that they were designed to accomplish. A business that can successfully manage its processes is able to maintain a competitive edge, while increasing productivity and efficiency and decreasing costs.

This course will introduce you to business process management. You’ll learn how business processes can help you improve your company’s bottom line by providing a higher level of quality and consistency for your customers.

Learning Objectives

• Define business process management and related concepts
• Recognize the vital role processes play in a business
• Appreciate the role of technology in process management
• Develop a vision to guide process improvement
• Understand how to design or enhance an existing process using the business process life cycle
• Construct a process map
• Perform a what-if analysis to improve your processes
• Implement and monitor process changes
• Identify how Lean and Six Sigma methods can assist in managing and improving processes
• Use a variety of tools and techniques to eliminate waste and redundancies

Course Outline

1. Course Overview
2. The Fundamentals of Business Process Management
3. What is Business Analysis?
4. What is Enterprise Content Management?
5. Enterprise Content Management Model
6. What is Business Process Re-Engineering?
7. Business Process Re-Engineering Model
8. Defining Business Process Management
9. What is Business Process Management?
10. Brief History of Business Process Management
11. What are the Benefits of Business Process Management?
12. Reflecting on Processes
13. The Business Process Life Cycle
14. The Vision Phase
15. Creating a Vision and Seeing the Big Picture
16. Sharing Your Vision
17. Dreaming Big
18. The Design Phase
19. Gathering Information
20. Defining Your Problem
21. Identifying Existing and Future Processes
22. About Process Mapping
23. Creating a Process Map with a Flow Chart
24. Creating a Process Map with a Swimlane Diagram
25. Map it Out
26. Defining Improvements
27. Establishing Functions and Identifying Function Leaders
28. The Modeling Phase
29. Performing What-if Analysis
30. Test Driving
31. Testing the Design
32. The Execution Phase
33. Implementing Processes
34. Exploring Automation
35. Automating Processes
36. Understanding Business Rules
37. Making Connections
38. The Role of Workflow Engines
39. Case Studies
40. Steps to Implement a Workflow Engine
41. The Monitoring Phase
42. Implementing Measures
43. What is Business Activity Monitoring (BAM)?
44. The Balanced Scorecard
45. Creating a Balanced Scorecard
46. Identifying Gaps with Process Mining
47. The Optimizing Phase
48. What It’s All About
49. Business Process Improvement
50. Introduction to Lean
51. Cut Out the Waste
52. Introduction to Six Sigma
53. Tie It All Together
54. Personal Action Plan
55. Recommended Reading List
56. Post-Course Assessment