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Coaching and Mentoring

This course is currently available as E-Learning, or a private instructor-led class scheduled to suit your availabilty. You can click here to inquire further or you ask us for recommendations on similar classes.

Recommended Prerequisites

No prerequisites are required for this course.

Course Overview

Coach, Mentor, Role Model, Supporter, Guide... do these words ring a bell? Being a coach involves being able to draw from several disciplines. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. It’s about being a guide, offering wisdom and advice when it is needed.

Knowing how and when to coach (and when to use other tools, like mentoring) is an essential skill that can benefit both you and your organization.

Learning Objectives

Course Outline

  1. Course Overview
  2. Defining Coaching and Mentoring
  3. Coaching and Mentoring
  4. Matching Mentors
  5. Defining Coaching
  6. Coaching Skills
  7. Coaching Assessment Review
  8. Coaching Assessment and Scoring
  9. Making Connections
  10. Interpersonal Communication Skills
  11. What are Communication Skills?
  12. Getting Better with Communication
  13. Probing Techniques
  14. Active Listening Skills
  15. Critical Coaching Skills
  16. Setting Goals with SPIRIT
  17. Setting Achievable Goals
  18. Getting on Track
  19. Learning Styles and Principles
  20. The Benefits/Consequences Matrix
  21. Skills Involved in Coaching
  22. The Coaching Model
  23. Giving Effective Feedback
  24. Coaching Problems and Solutions
  25. Personal Action Plan
  26. Recommended Reading List
  27. Post-Course Assessment

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