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Communication Strategies

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Recommended Prerequisites

No prerequisites are required for this course.

Course Overview

Have you ever wondered why it seems so difficult to talk with some people, yet so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable.

A major goal of this course is to help you understand the impact your communication skills have on other people. You will also explore how improving these skills can make it easier for you to get along in the workplace, and in life.

Learning Objectives

Course Outline

  1. Course Overview
  2. Creating Positive Relationships
  3. Growing Our Self-Awareness
  4. Do You Question Your Competence?
  5. Developing Confidence
  6. Communication Basics
  7. Communication Barriers
  8. Case Study: New Neighbors
  9. Common Barriers
  10. Applying the Answers
  11. Being Mindful
  12. Asking Questions
  13. Asking Good Questions
  14. Probing
  15. Pushing My Buttons
  16. Listening Skills
  17. Can You Hear Me?
  18. How Do You Rate Your Listening Ability?
  19. Active Listening Skills
  20. What is Said and What is Heard
  21. Communication Situations
  22. Body Language
  23. What Do Our Bodies Say?
  24. Gestures
  25. Communication Styles
  26. Dichotomies in Theory
  27. Dichotomies in Action
  28. Creating a Positive Self-Image
  29. Seven Things People Determine from Your Appearance
  30. Pre-Assignment Review
  31. Self-Evaluation
  32. Frame of Reference
  33. Techniques for the Workplace
  34. Prepare, Prepare, Prepare
  35. Testing Our Theories
  36. Delivering Your Message
  37. Assertiveness
  38. Self-Attitude
  39. Case Study: A Negative Image
  40. The Assertive Formula
  41. Expressing Your No
  42. Personal Action Plan
  43. Recommended Reading List
  44. Post-Course Assessment

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