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Conducting Effective Performance Reviews

This course is currently available as E-Learning, or a private instructor-led class scheduled to suit your availabilty. You can click here to inquire further or you ask us for recommendations on similar classes.

Recommended Prerequisites

No prerequisites are required for this course.

Course Overview

Performance reviews are an essential component of employee development. The performance review meeting is an important aspect of career planning, and the outcomes of the meeting should be known to the employee and supervisor before the meeting actually takes place. Remember what the German philosopher Goethe said: “Treat people as if they were what they ought to be and you help them become what they are capable of being.”

Setting goals and objectives to aim for will give both supervisors and employees a focus, and is one of the key aspects to meeting overall company objectives. Supervisors must also learn how to give feedback, both positive and negative, on a regular and timely basis so that employees can grow and develop. Performance appraisals involve all these activities.

Learning Objectives

Course Outline

  1. Course Overview
  2. Performance Appraisals Done Well
  3. What are Performance Appraisals?
  4. Making Connections
  5. Building Trust
  6. Errors We Make
  7. Three Slippery Areas
  8. Making Connections
  9. Types of Performance Reviews
  10. Choosing What Works
  11. Winning Performance Appraisals
  12. The Performance Management Process
  13. The Four Steps
  14. Sample Performance Appraisal Forms
  15. Goals with SPIRIT
  16. Identifying Dreams and Setting Goals
  17. My Dreams and Goals
  18. Putting it All Together
  19. The Performance Management Cycle
  20. The Four Phases
  21. The Basis for Review
  22. Setting Standards
  23. Creating a Performance Development Plan
  24. Feedback and Communication
  25. Listening Skills
  26. Active Listening
  27. The Mission: To Listen
  28. Communication Strategies
  29. Basic Skills
  30. Probing
  31. Non-Verbal Messages
  32. Interpretation Exercise
  33. Giving Feedback
  34. The Importance of Feedback
  35. Six Characteristics
  36. Case Studies
  37. Accepting Criticism
  38. Planning the Interview
  39. The Interview
  40. A Basic Format
  41. Preparation
  42. Goal Setting Role Play
  43. Providing Feedback
  44. Coaching
  45. The Importance of Coaching
  46. Task Preparation
  47. Appraisal Preparation
  48. The Interview
  49. Maintaining Performance
  50. Handling Performance Problems
  51. Make the Commitment
  52. Behavior Contracts
  53. Recognizing Mrs. Stanford
  54. The Part Where Someone Gets Fired
  55. If You Have To Let Them Go…
  56. Role Play
  57. Pre-Assignment Review
  58. Performance Management Checklists
  59. Personal Action Plan
  60. Recommended Reading List
  61. Post-Course Assessment

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