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Crisis Management

This course is currently available as E-Learning, or a private instructor-led class scheduled to suit your availabilty. You can click here to inquire further or you ask us for recommendations on similar classes.

Recommended Prerequisites

No prerequisites are required for this course.

Course Overview

Viable organizations need to be ready for emergencies because they are a fact of doing business. The worst plan is not to have any kind of plan at all, and the best plans are tested and adjusted so that they work over time. Fortunately, you do not need separate plans for fire, weather disasters, and all the different kinds of crises that can occur. One solid plan will help you to prevent, respond, and recover from all crises. This course will help you ensure your organization is ready to manage any kind of crisis.

Learning Objectives

Course Outline

  1. Course Overview
  2. What is Crisis Management?
  3. Defining Terms
  4. The Crisis Management Team
  5. Creating the Team
  6. Training Leaders and Staff
  7. Training Essentials
  8. Conducting Training
  9. Conducting the Crisis Audit
  10. Why Audit?
  11. Using a Risk Matrix
  12. Performing a Risk Level Analysis
  13. The Four Categories
  14. Case Studies
  15. Developing a Response Process
  16. Pre-Assignment Review
  17. Crisis Response Process
  18. Consulting with the Experts
  19. Incident Management Techniques
  20. Case Study
  21. Responding to Incidents
  22. Documenting Incidents
  23. Investigating Incidents
  24. Working through the Issues
  25. Model Overview
  26. Phase One
  27. Phase Two
  28. Phase Three
  29. Types of Decisions
  30. Establishing an Emergency Operations Center
  31. EOC Considerations
  32. Who is In Charge?
  33. Building Business Continuity and Recovery
  34. Creating Continuity
  35. Essential Crisis Plan Elements
  36. Walliallia
  37. Background
  38. Exercise One: Gas Line Explosion at Water Plant
  39. Exercise Two: How are you Feeling?
  40. Exercise Three: The Last Question
  41. Recovering and Moving On
  42. Initial Adjustments
  43. Working Things Out
  44. Personal Action Plan
  45. Recommended Reading List
  46. Post-Course Assessment

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