Emotional Intelligence

This course is currently available as E-Learning, or a private instructor-led class scheduled to suit your availabilty. You can click here to inquire further or you ask us for recommendations on similar classes.

Recommended Prerequisites

No prerequisites are required for this course.

Course Overview

Emotional intelligence, also called EQ, is the ability to be aware of and to manage emotions and relationships. It’s a pivotal factor in personal and professional success. IQ will get you in the door, but it is your EQ, your ability to connect with others and manage the emotions of yourself and others, that will determine how successful you are in life. We have all worked with and listened to brilliant people. Some of them were great and… well, some were not so great. The mean and the meek and all those in between can teach us more than they realize. When we look at the truly extraordinary people who inspire and make a difference you will see that they do this by connecting with people at a personal and emotional level. What differentiated them was not their IQ but their EQ – their emotional intelligence. This course will help you develop your emotional intelligence.

Learning Objectives

• Understand what emotional intelligence means
• Recognize how our emotional health and physical health are related
• Learn techniques to understand, use, and appreciate the role of emotional intelligence in the workplace
• Understand the different emotions and how to manage them
• Create a personal vision statement
• Understand the difference between optimism and pessimism
• Validate emotions in others

Course Outline

1. Course Overview
2. History of Emotional Intelligence
3. Emotional Intelligence Defined
4. Definitions and Thoughts
5. Making Connections
6. EI Blueprint
7. Optimism
8. What is Optimism?
9. ABC’s of Optimism
10. Pessimism vs. Optimism
11. Adversities
12. Validating Emotions in Others
13. Understanding Emotions
14. The Seven Human Emotions
15. Positives and Negatives
16. The Emotional Map
17. Setting Your Personal Vision
18. Defining Your Principles
19. Understanding Your Values
20. Considering Your Strengths and Talents
21. What’s Standing in Your Way?
22. Think in Terms of Relationships
23. Creating Your Vision Statement
24. Personal Action Plan
25. Recommended Reading List
26. Post-Course Assessment