Employee Dispute Resolution – Mediation through Peer Review

This course is currently available as E-Learning, or a private instructor-led class scheduled to suit your availabilty. You can click here to inquire further or you ask us for recommendations on similar classes.

Recommended Prerequisites

No prerequisites are required for this course.

Course Overview

Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The peer review process offers employees just that chance, using a formalized procedure to ask, consider, and resolve just these sorts of questions. This course will teach you everything you need to know about employee dispute resolution through mediation.

Learning Objectives

• Describe what the peer review process is
• Apply a process for employees to file grievances and for management to respond
• Choose a facilitator and panel
• Understand what is involved in the hearing process, from preliminary meetings to the hearing, and the decision process
• Explain what responsibilities and powers a panel should have
• Apply professional questioning and probing techniques
• Understand why peer review panels fail and how to avoid those pitfalls

Course Outline

1. Course Overview
2. What is Peer Review?
3. Initiating the Process
4. The First Three Stages
5. Making Connections
6. The Peer Review Panel
7. Choosing a Facilitator
8. Choosing the Panel
9. Making Connections
10. The Panel’s Contract
11. The Panel’s Role and Responsibilities
12. Asking Questions
13. Asking Good Questions
14. Pushing My Buttons
15. The Peer Review Process
16. Preparing for the Hearing
17. The Hearing
18. Making the Decision
19. Panel Walk Through
20. Preparation
21. Panel Presentation
22. Why Does the Process Fail?
23. Personal Action Plan
24. Recommended Reading List
25. Post-Course Assessment