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Employee Dispute Resolution – Mediation through Peer Review

This course is currently available as E-Learning, or a private instructor-led class scheduled to suit your availabilty. You can click here to inquire further or you ask us for recommendations on similar classes.

Recommended Prerequisites

No prerequisites are required for this course.

Course Overview

Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The peer review process offers employees just that chance, using a formalized procedure to ask, consider, and resolve just these sorts of questions. This course will teach you everything you need to know about employee dispute resolution through mediation.

Learning Objectives

Course Outline

  1. Course Overview
  2. What is Peer Review?
  3. Initiating the Process
  4. The First Three Stages
  5. Making Connections
  6. The Peer Review Panel
  7. Choosing a Facilitator
  8. Choosing the Panel
  9. Making Connections
  10. The Panel’s Contract
  11. The Panel’s Role and Responsibilities
  12. Asking Questions
  13. Asking Good Questions
  14. Pushing My Buttons
  15. The Peer Review Process
  16. Preparing for the Hearing
  17. The Hearing
  18. Making the Decision
  19. Panel Walk Through
  20. Preparation
  21. Panel Presentation
  22. Why Does the Process Fail?
  23. Personal Action Plan
  24. Recommended Reading List
  25. Post-Course Assessment

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