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Facilitation Skills

This course is currently available as E-Learning, or a private instructor-led class scheduled to suit your availabilty. You can click here to inquire further or you ask us for recommendations on similar classes.

Recommended Prerequisites

No prerequisites are required for this course.

Course Overview

It is impossible to be part of an organization today and not attend meetings. Staff meetings, project meetings, and planning and coordinating meetings all take time.

There has been a growing realization that we have to pay attention to the process elements of meetings if we want them to be effective. With its focus on asking rather than telling, and listening to build consensus, facilitation is the new leadership ideal, the core competency everybody needs. Managers and supervisors are often asked to facilitate rather than instruct or manage their meetings and training sessions.

How can you facilitate, rather than control, group decision-making and team interaction? With no formal training, people may find it difficult to make the transition from instructors or managers to facilitators.

This course has been created to make core facilitation skills better understood and readily available for your organization. It represents materials and ideas that have been tested and refined over twenty years of active facilitation in all types of settings.

Learning Objectives

Course Outline

  1. Course Overview
  2. Defining Your Role
  3. Facilitation, Training, and Chairing
  4. Making Connections
  5. How Facilitators Work
  6. Key Skills
  7. Facilitation Skill Levels
  8. Facilitation at a Glance
  9. Establishing Ground Rules
  10. Content and Process
  11. Types of Thinking
  12. Divergent Thinking and Convergent Thinking
  13. Grey Matters
  14. Handling Controversial Issues
  15. Communication Skills
  16. Getting Started
  17. Active Listening
  18. Asking Questions
  19. Non-Verbal Messages
  20. Listening For Common Ground
  21. Common Facilitation Techniques
  22. Top Techniques
  23. Making Connections
  24. Providing Effective Feedback
  25. Giving Feedback
  26. The Feedback Process
  27. One Step Further
  28. Managing Divergent Perspectives
  29. The Language of Facilitation
  30. Applying the Language
  31. Case Study
  32. Building Agendas
  33. Dealing with Difficult Dynamics
  34. Mix and Match
  35. 12 Easy Ways to Intervene
  36. Building Sustainable Agreements
  37. Stages of Team Development
  38. The Five Stages
  39. Making Connections
  40. Analysis Tools
  41. Personal Action Plan
  42. Recommended Reading List
  43. Post-Course Assessment

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