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Giving Effective Feedback

This course is currently available as E-Learning, or a private instructor-led class scheduled to suit your availabilty. You can click here to inquire further or you ask us for recommendations on similar classes.

Recommended Prerequisites

No prerequisites are required for this course.

Course Overview

As human beings, we often hunger for feedback. However, many people will tell you that when they do get feedback, it’s often because of something they have done wrong. This course is designed to help workplace leaders learn how to provide feedback any time that the message is due. Whether feedback is formal or informal, and whether it is provided to employees, peers, or someone else, there are ways that it can be structured to be effective and lasting.

This course will help students learn why the way we deliver is feedback is important, how to deliver a message so that people accept it and make changes that may be needed, and how to accept feedback that we are offered.

Learning Objectives

Course Outline

  1. Course Overview
  2. Definitions
  3. Food for Thought
  4. When Feedback is Needed
  5. Speaking Clearly
  6. Being Descriptive
  7. Staying Neutral
  8. Communication Strategies
  9. Basic Skills
  10. Probing
  11. Non-Verbal Messages
  12. Interpretation Exercise
  13. Characteristics of Effective Feedback
  14. Six Characteristics
  15. Formal Feedback Framework
  16. Informal Feedback Framework
  17. State Your Case
  18. Pre-Assignment Review
  19. Receiving Feedback Graciously
  20. Testing the Waters
  21. Personal Action Plan
  22. Recommended Reading List
  23. Post-Course Assessment

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