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Human Resources Training – HR for the Non–HR Manager

This course is currently available as E-Learning, or a private instructor-led class scheduled to suit your availabilty. You can click here to inquire further or you ask us for recommendations on similar classes.

Recommended Prerequisites

No prerequisites are required for this course.

Course Overview

In today’s fast-moving world, many managers and supervisors are expected to deal with some human resource issues. They may be asked to take part in developing job descriptions, take part in interviews, or take responsibility for discipline. This course will introduce those managers to human resource concepts. We will walk you through the hiring process, from performing a skills inventory to conducting the interview; discuss orientation; and cover some issues that arise after the hiring (such as diversity issues, compensation, and discipline).

Learning Objectives

Course Outline

  1. Course Overview
  2. Defining Human Resources
  3. The Basics of HR Management
  4. Case Study: Expansion Staffing
  5. Performing a Skills Inventory
  6. Forecasting Techniques
  7. Job Analysis
  8. Understanding Job Analysis
  9. Performing an Analysis
  10. Job Analysis Formats
  11. Identifying Job Competencies
  12. Position Profiles/Job Descriptions
  13. Preparing a Profile
  14. My Position Profile
  15. Do You Really Need to Hire?
  16. Evaluate All Options
  17. The Real Cost of Employee Turnover
  18. Finding Candidates
  19. Advertising Guidelines
  20. Screening Resumes
  21. Using a Resume Screening Guide
  22. Developing a Resume Screening Guide
  23. Preparing for the Interview
  24. Conducting the Interview
  25. History of Interviewing Process
  26. An Objective Interview
  27. Basics of Behavioral Interviewing
  28. Purpose of Behavioral Interviewing
  29. Asking Questions
  30. Provocative Statements
  31. Sample BDI Questions
  32. Developing Behavioral Description Interview Questions
  33. The Critical Incident Technique
  34. Creating a Critical Incident
  35. After the Interview
  36. Employee Orientation and Onboarding
  37. Why Have Orientation?
  38. How Did Your Orientation Rate?
  39. Problems to Avoid
  40. Planning Orientation
  41. Follow the Leader
  42. Planning Training
  43. The Training Cycle
  44. Internal vs. External Training
  45. Working With External Providers
  46. Performance Reviews
  47. Performance Review Problems
  48. A Performance Management Checklist
  49. Case Study
  50. Dissecting a Performance Review
  51. Identifying Behaviors
  52. Attendance Management
  53. The Cost of Absenteeism
  54. The Case of Gretchen Washington
  55. Dealing with Attendance Management
  56. Managing a Diverse Workforce
  57. Dealing with Diversity
  58. Your Experience with Pigeon Holes
  59. Privacy Issues
  60. Compensation and Benefits
  61. The Role of Compensation and Benefits
  62. Pre-Assignment Review
  63. Case Study: It’s Not You, It’s Me
  64. Managing Disciplinary Issues
  65. Terminating Employees
  66. Letting Staff Go
  67. Case Study
  68. Exit Interviews
  69. Personal Action Plan
  70. Recommended Reading List
  71. Post-Course Assessment

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