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Knowledge Management

This course is currently available as E-Learning, or a private instructor-led class scheduled to suit your availabilty. You can click here to inquire further or you ask us for recommendations on similar classes.

Recommended Prerequisites

No prerequisites are required for this course.

Course Overview

Understanding how to manage the knowledge within your organization is the key to business success. Mismanagement of organizational knowledge comes with a price: frustrated employees, angry customers, and decreased productivity. All of these things can affect our business’ bottom line. The purpose behind knowledge management is to help us bridge organizational gaps and to use our greatest asset (our knowledge) to take our business performance to the next level. The theory of knowledge management has emerged to help us harness and enhance both the individual and collective brain power of our businesses. This course will introduce you to knowledge management tips, techniques, and proven processes.

Learning Objectives

Course Outline

  1. Course Overview
  2. Definitions
  3. What is Knowledge?
  4. Communicating Explicit and Tacit Knowledge
  5. What is Knowledge Management?
  6. History of Knowledge Management
  7. The Business Case for Knowledge Management
  8. Reducing Costs and Growing Sales with Knowledge Management
  9. Personal Work Performance and Bottom Line Benefits
  10. Business Case Basics
  11. Sample Knowledge Management Business Case
  12. The Knowledge Management Mix
  13. People
  14. Recognition within the Knowledge Management Mix
  15. Technology
  16. Process
  17. The Knowledge Management Framework
  18. Introduction
  19. Needs Analysis
  20. Resource Identification
  21. Process Analysis, Identification, and Construction
  22. Accumulating, Sharing, and Storing Knowledge
  23. ITandD’s Conundrum
  24. Knowledge Management Models
  25. The KM Process Framework (Bukowitz and Williams)
  26. Knowledge Management Matrix (Gamble and Blackwell)
  27. Process Model (Botha)
  28. Knowledge Spiral Model (Nonaka and Takeuchi)
  29. The Knowledge Management Toolkit
  30. Cross-Functional Teams
  31. Mentoring
  32. Organizational Culture
  33. IT Solutions
  34. Which Technologies Would Be Best?
  35. Implementing Knowledge Management Initiatives
  36. Building Knowledge Networks
  37. Creating a Knowledge Management Body of Knowledge (KMBOK)
  38. Creating a Chief Knowledge Officer (CKO) Position
  39. Advertise for Your CKO
  40. Creating a Post-Mortem Plan
  41. Creating Measures
  42. Start With a Pilot
  43. Where Do I Put This?
  44. Support Your Organization Through the Change
  45. Personal Action Plan
  46. Recommended Reading List
  47. Post-Course Assessment

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