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Leadership Skills for Supervisors – Communication, Coaching, and Conflict

Class Registration

Recommended Prerequisites

No prerequisites are required for this course.

Course Overview

Supervisors represent an important force in the economy. You have the power to turn on or turn off the productivity of the people who report to you. You are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. Although you usually have more technical experience than the employees you supervise, you may not have had a lot of leadership experience. This course will give you the skills in communication, coaching, and conflict that you need to be successful.

Learning Objectives

Course Outline

  1. Course Overview
  2. Pre-Assignment Review
  3. What’s Your Type? How About Mine?
  4. Seeking Information
  5. What Does it Mean To Have a Number?
  6. Debrief
  7. Introversion/Extroversion Survey
  8. Understanding Leadership
  9. About Leadership
  10. Understanding Your Comfort Zone
  11. Managing Performance
  12. Servant Leadership
  13. Onboarding and Orientation
  14. Manage Your Time and Your Energy
  15. The Commitment Curve
  16. The Big Picture
  17. Stages of the Curve
  18. Employee Development Models
  19. The Coaching Model
  20. The Dialogue Model
  21. I Messages
  22. The Consequences and Benefits Matrix
  23. Dealing with Conflict and Difficult Issues
  24. Reflection
  25. Techniques for Resolving Conflict
  26. What Successful Leaders Do
  27. Secrets to Success
  28. Making Connections
  29. Personal Action Plan
  30. Recommended Reading List
  31. Post-Course Assessment


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