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Managing Across Cultures

Recommended Prerequisites

No prerequisites are required for this course.

Course Overview

Our culture defines many aspects of how we think, feel, and act. It can be challenging for managers to bridge cultural differences and bring employees together into a functioning team. This course will give supervisors and managers easy-to-use techniques for communicating across cultures, building teams, promoting multiculturalism in the organization, and leveraging the global talent pool.

Learning Objectives

Course Outline

  1. Course Overview
  2. What Is Culture?
  3. Defining Culture
  4. About Stereotypes
  5. Making Connections
  6. Globally Useful Attitudes
  7. Communicating Effectively
  8. High and Low Context Culture
  9. Communication Differences Across Cultures
  10. Communication Skills
  11. Handling Miscommunication
  12. Team Building Across Cultures
  13. The Five Stages of Team Development
  14. Tips on Working with Virtual Teams
  15. Managing Across Cultures
  16. The Cornerstones of Diversity
  17. How Far Do You Accommodate?
  18. Dealing with Culture-Based Conflicts between Employees
  19. Giving Culturally Sensitive Feedback
  20. Building a Multicultural Organization
  21. Making Connections
  22. Creating Inclusive Programs for New Employees
  23. Working with the Global Talent Pool
  24. Personal Action Plan
  25. Recommended Reading List
  26. Post-Course Assessment

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