Managing Across Cultures

Recommended Prerequisites

No prerequisites are required for this course.

Course Overview

Our culture defines many aspects of how we think, feel, and act. It can be challenging for managers to bridge cultural differences and bring employees together into a functioning team. This course will give supervisors and managers easy-to-use techniques for communicating across cultures, building teams, promoting multiculturalism in the organization, and leveraging the global talent pool.

Learning Objectives

• Define what culture is and how it shapes the workplace
• Identify how stereotypes shape our perception
• Develop useful cross-cultural attitudes
• Communicate effectively across cultures
• Effectively manage employees from different cultures
• Help teams overcome cross-cultural and virtual barriers
• Promote acceptance and awareness in your organization to help create a multicultural environment
• Leverage the global talent pool

Course Outline

1. Course Overview
2. What Is Culture?
3. Defining Culture
4. About Stereotypes
5. Making Connections
6. Globally Useful Attitudes
7. Communicating Effectively
8. High and Low Context Culture
9. Communication Differences Across Cultures
10. Communication Skills
11. Handling Miscommunication
12. Team Building Across Cultures
13. The Five Stages of Team Development
14. Tips on Working with Virtual Teams
15. Managing Across Cultures
16. The Cornerstones of Diversity
17. How Far Do You Accommodate?
18. Dealing with Culture-Based Conflicts between Employees
19. Giving Culturally Sensitive Feedback
20. Building a Multicultural Organization
21. Making Connections
22. Creating Inclusive Programs for New Employees
23. Working with the Global Talent Pool
24. Personal Action Plan
25. Recommended Reading List
26. Post-Course Assessment