Managing Across Cultures
Recommended Prerequisites
No prerequisites are required for this course.
Course Overview
Our culture defines many aspects of how we think, feel, and act. It can be challenging for managers to bridge cultural differences and bring employees together into a functioning team. This course will give supervisors and managers easy-to-use techniques for communicating across cultures, building teams, promoting multiculturalism in the organization, and leveraging the global talent pool.
Learning Objectives
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Define what culture is and how it shapes the workplace
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Identify how stereotypes shape our perception
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Develop useful cross-cultural attitudes
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Communicate effectively across cultures
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Effectively manage employees from different cultures
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Help teams overcome cross-cultural and virtual barriers
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Promote acceptance and awareness in your organization to help create a multicultural environment
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Leverage the global talent pool
Course Outline
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Course Overview
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What Is Culture?
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Defining Culture
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About Stereotypes
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Making Connections
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Globally Useful Attitudes
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Communicating Effectively
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High and Low Context Culture
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Communication Differences Across Cultures
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Communication Skills
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Handling Miscommunication
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Team Building Across Cultures
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The Five Stages of Team Development
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Tips on Working with Virtual Teams
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Managing Across Cultures
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The Cornerstones of Diversity
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How Far Do You Accommodate?
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Dealing with Culture-Based Conflicts between Employees
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Giving Culturally Sensitive Feedback
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Building a Multicultural Organization
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Making Connections
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Creating Inclusive Programs for New Employees
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Working with the Global Talent Pool
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Personal Action Plan
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Recommended Reading List
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Post-Course Assessment