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Overcoming Objections to Nail the Sale

This course is currently available as E-Learning, or a private instructor-led class scheduled to suit your availabilty. You can click here to inquire further or you ask us for recommendations on similar classes.

Recommended Prerequisites

No prerequisites are required for this course.

Course Overview

If you are like most sales professionals, you are always looking for ways to overcome customer objections and close the sale. This course will help you to work through objectives effectively. We will help you plan and prepare for objections so that you can address customer concerns, reduce the number of objections you encounter, and improve your averages at closing sales.

Learning Objectives

Course Outline

  1. Course Overview
  2. Building Credibility
  3. Your Competition
  4. Critical Communication Skills
  5. Active Listening
  6. Powerful Questions
  7. Observation Skills
  8. Handling Customer Complaints
  9. Overcoming Objections
  10. What are Objections?
  11. Attitude Check!
  12. Pre-Assignment Review
  13. Handling Objections
  14. Universal Strategies
  15. Specific Strategies
  16. Pricing Issues
  17. How Can Teamwork Help Me?
  18. Buying Signals
  19. Closing the Sale
  20. Closing Techniques
  21. Top Fifteen Activities That Make You Successful at Closing the Sale
  22. Sell it to Me
  23. Personal Action Plan
  24. Recommended Reading List
  25. Post-Course Assessment

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