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Performance Management – Managing Employee Performance

This course is currently available as E-Learning, or a private instructor-led class scheduled to suit your availabilty. You can click here to inquire further or you ask us for recommendations on similar classes.

Recommended Prerequisites

No prerequisites are required for this course.

Course Overview

Inspiring someone to be their best is no easy task. Just how do you manage for optimum performance? How do you create a motivating environment that encourages people to go beyond their best? This course will give you some of those skills.

Learning Objectives

Course Outline

  1. Course Overview
  2. The Shared Management Model
  3. Setting Goals
  4. Setting Goals with SPIRIT
  5. Getting Into It
  6. Phase I (Preparation)
  7. Overview
  8. Choosing the Right Person for the Job
  9. Setting Standards
  10. Effective Training
  11. Coaching 101
  12. Phase II (Activation)
  13. Overview
  14. Motivation
  15. Phase III, Part A (Ongoing Evaluation)
  16. Overview
  17. Characteristics of Effective Feedback
  18. Individual Exercise
  19. Accepting Criticism
  20. Phase III, Part B (Formal Evaluation)
  21. Overview
  22. Case Study: What Upset John?
  23. About Performance Reviews
  24. Personal Action Plan
  25. Recommended Reading List
  26. Post-Course Assessment

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