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Problem Solving and Decision Making

This course is currently available as E-Learning, or a private instructor-led class scheduled to suit your availabilty. You can click here to inquire further or you ask us for recommendations on similar classes.

Recommended Prerequisites

No prerequisites are required for this course.

Course Overview

We make decisions and solve problems continually. We start making decisions before we even get out of bed (shall I get up now or not?). Sometimes, we will have made as many as 50 decisions by the time we leave for work. Despite all the natural decision making that goes on and the problem solving we do, some people are very uncomfortable with having to make decisions. You may know someone who has a hard time making decisions about what to eat, never mind the internal wrestling they go through in order to take on major decisions at work.

Likewise, we’ve probably all looked at a solution to something and said, “I could have thought of that.” The key to finding creative solutions is not just creativity, although that will certainly help. The answer rests in our ability to identify options, research them, and then put things together in a way that works. Having a process to work through can take the anxiety out of problem solving and make decisions easier. That’s what this course is all about.

Learning Objectives

Course Outline

  1. Course Overview
  2. Definitions
  3. Defining Problem Solving and Decision Making
  4. Problem Identification
  5. Eight Essentials to Defining a Problem
  6. Problem Solving in Action
  7. Making Decisions
  8. What it Means
  9. Types of Decisions
  10. Facts vs. Information
  11. Decision-Making Traps
  12. Getting Real
  13. The Problem Solving Model
  14. Model Overview
  15. Real Problems
  16. Phase One
  17. Phase Two
  18. Phase Three
  19. Case Study
  20. The Problem Solving Toolkit
  21. The Basic Tools
  22. The Fishbone
  23. Degrees of Support
  24. Creative Thinking Methods
  25. Brainstorming and Brainwriting
  26. More Methods
  27. Aspirinia
  28. Decision Information
  29. Individual Action Steps
  30. Swotting Up
  31. SWOT Analysis
  32. Individual Analysis
  33. Making Good Group Decisions
  34. Working Toward the Decision
  35. Avoiding Fatal Mistakes
  36. Analyzing and Selecting Solutions
  37. Selecting Criteria
  38. Creating a Cost-Benefit Analysis
  39. Planning and Organizing
  40. Introduction
  41. Follow-Up Analysis
  42. Evaluate
  43. Adapt, Close, and Celebrate
  44. Personal Action Plan
  45. Recommended Reading List
  46. Post-Course Assessment

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