Process Improvement with Gap Analysis

This course is currently available as E-Learning, or a private instructor-led class scheduled to suit your availabilty. You can click here to inquire further or you ask us for recommendations on similar classes.

Recommended Prerequisites

No prerequisites are required for this course.

Course Overview

Charles Kettering, an inventor for General Motors, once said, “A problem well-stated is half-solved.” The gap analysis tool can help you define problems and identify areas for process improvement in clear, specific, achievable terms. It can also help you define where you want to go and how you are going to get there.

This course will give you the skills that you need to perform an effective gap analysis that will solve problems, improve processes, and take your project, department, or organization to the next level.

Learning Objectives

• Define the term “gap analysis”
• Identify different types of gap analyses
• Perform all stages of the gap analysis process
• Create a gap analysis report

Course Outline

1. Course Overview
2. What is Gap Analysis?
3. Defining Gap Analysis
4. Types of Gap Analyses
5. Making Connections
6. The Gap Analysis Process
7. Process Overview
8. Steps One and Two
9. Steps Three, Four, and Five
10. Making Connections
11. Supporting Tools
12. The McKinsey 7S Model
13. SWOT Analysis
14. Five Whys
15. The Fishbone Diagram
16. Making Connections
17. Debrief
18. Creating a Gap Analysis Report
19. Test Driving
20. Pre-Assignment Review
21. Personal Action Plan
22. Recommended Reading List
23. Post-Course Assessment