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Process Improvement with Gap Analysis

This course is currently available as E-Learning, or a private instructor-led class scheduled to suit your availabilty. You can click here to inquire further or you ask us for recommendations on similar classes.

Recommended Prerequisites

No prerequisites are required for this course.

Course Overview

Charles Kettering, an inventor for General Motors, once said, “A problem well-stated is half-solved.” The gap analysis tool can help you define problems and identify areas for process improvement in clear, specific, achievable terms. It can also help you define where you want to go and how you are going to get there.

This course will give you the skills that you need to perform an effective gap analysis that will solve problems, improve processes, and take your project, department, or organization to the next level.

Learning Objectives

Course Outline

  1. Course Overview
  2. What is Gap Analysis?
  3. Defining Gap Analysis
  4. Types of Gap Analyses
  5. Making Connections
  6. The Gap Analysis Process
  7. Process Overview
  8. Steps One and Two
  9. Steps Three, Four, and Five
  10. Making Connections
  11. Supporting Tools
  12. The McKinsey 7S Model
  13. SWOT Analysis
  14. Five Whys
  15. The Fishbone Diagram
  16. Making Connections
  17. Debrief
  18. Creating a Gap Analysis Report
  19. Test Driving
  20. Pre-Assignment Review
  21. Personal Action Plan
  22. Recommended Reading List
  23. Post-Course Assessment

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