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The Professional Supervisor

This course is currently available as E-Learning, or a private instructor-led class scheduled to suit your availabilty. You can click here to inquire further or you ask us for recommendations on similar classes.

Recommended Prerequisites

Course Overview

With a host of new challenges and responsibilities to tackle, new supervisors need training that helps them adjust to their new role. Learning how to supervise your new employees on a trial and error basis can lead to discouragement. This course can help you overcome many of the problems a new supervisor may encounter, and to set the groundwork for a successful change in your working life!

Learning Objectives

Course Outline

  1. Course Overview
  2. Adjusting to Your Role
  3. A Survival Guide
  4. Pre-Assignment Review
  5. Making the Transition
  6. A Supervisor’s Responsibilities
  7. Action-Centered Leadership
  8. The Action-Centered Leadership Model
  9. Considering the Possibilities
  10. Making Plans
  11. Old Sayings with Staying Power
  12. Urgent-Important Matrix
  13. Prioritizing Case Study
  14. The Elements of Planning
  15. Planning to Plan
  16. Setting Goals
  17. Defining Leadership
  18. What is Leadership?
  19. Brief History of Leadership Studies
  20. The Leadership Formula
  21. Case Studies
  22. The Situational Leadership Model
  23. About Leadership
  24. Understanding Your Comfort Zone
  25. What’s Your Type? How About Mine?
  26. Assessing Your Preferences
  27. What Does it Mean To Have a Number?
  28. Debrief
  29. Team Building Tips
  30. What is a Team?
  31. Advantages and Disadvantages of Teams
  32. Developing a High-Performing Team
  33. The Five Stages of Team Development
  34. How Can I Help?
  35. Team Problem Solving
  36. Team Leadership
  37. Communication Skills
  38. Defining Communication
  39. Communication Barriers
  40. Active Listening Skills
  41. Questioning Skills
  42. Probing Techniques
  43. The Communication Process
  44. Motivating Employees
  45. To Motivate or Instigate
  46. Making Connections
  47. Orientation and Onboarding
  48. The First 48 Hours
  49. How Did Your Orientation Rate?
  50. Training Tips and Tricks
  51. Guidelines for Effective Training
  52. Developing Your Training Skills
  53. Providing Feedback
  54. Six Characteristics of Effective Feedback
  55. Skill Building
  56. Receiving Feedback
  57. Doing Delegation Right
  58. What is Delegation?
  59. Defining Delegation
  60. Making Connections
  61. Dealing with Conflict
  62. The Conflict Resolution Process
  63. The Problem Solving Process
  64. The Conference
  65. Managing Disciplinary Issues
  66. Personal Action Plan
  67. Recommended Reading List
  68. Post-Course Assessment

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