Skills for the Administrative Assistant
This course is currently available as E-Learning, or a private instructor-led class scheduled to suit your availabilty. You can click here to inquire further or you ask us for recommendations on similar classes.
Recommended Prerequisites
No prerequisites are required for this course.
Course Overview
Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we don’t have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The biggest influence on our job satisfaction is our relationship with others.
Our work should not be a burden to us and our offices shouldn’t be battlefields. We are human beings working with other human beings. This course is about working to the best of your abilities, and encouraging the best in those who work with you, or for you.
Learning Objectives
-
Understand the importance of professional presence on the job
-
Learn how to self-manage to become more effective and efficient
-
Improve your communications skills, including listening, questioning, and being more assertive
-
Increase your effectiveness in recognizing and managing conflict, and dealing with difficult people
Course Outline
-
Course Overview
-
Personal Best, Professional Best
-
The Importance of Appearance
-
First Impressions Count!
-
Putting Others at Ease
-
Distorted Thinking
-
Case Study: Angelique’s Thinking
-
Distorted Thinking
-
The Steps to Feeling Good
-
Understanding Assertiveness
-
What is Assertiveness?
-
Quiz
-
Evaluation
-
Improving Your Assertiveness Skills
-
Communication Skills
-
Asking and Listening
-
Asking Questions
-
Active Listening
-
Non-Verbal Messages
-
Writing Skills
-
The Four C’s
-
Punctuation Pointers
-
Letters and Memos
-
Getting Ahead
-
What Employees Want
-
What Others Want
-
Self-Management
-
Self-Management
-
Making Connections
-
Time Management Tips
-
Where Do You Stand?
-
Organizing Your Workspace
-
Being Proactive
-
Setting Goals
-
Setting Goals with SPIRIT
-
A Personal Action Plan
-
Working as a Team
-
Vegetable Head
-
Brainstorming
-
Working with Difficult People
-
Learning to Say No
-
Expressing Your No
-
Making Connections
-
Case Studies
-
Dealing with Stress
-
Personal Action Plan
-
Recommended Reading List
-
Post-Course Assessment