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Skills for the Administrative Assistant

This course is currently available as E-Learning, or a private instructor-led class scheduled to suit your availabilty. You can click here to inquire further or you ask us for recommendations on similar classes.

Recommended Prerequisites

No prerequisites are required for this course.

Course Overview

Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we don’t have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The biggest influence on our job satisfaction is our relationship with others.

Our work should not be a burden to us and our offices shouldn’t be battlefields. We are human beings working with other human beings. This course is about working to the best of your abilities, and encouraging the best in those who work with you, or for you.

Learning Objectives

Course Outline

  1. Course Overview
  2. Personal Best, Professional Best
  3. The Importance of Appearance
  4. First Impressions Count!
  5. Putting Others at Ease
  6. Distorted Thinking
  7. Case Study: Angelique’s Thinking
  8. Distorted Thinking
  9. The Steps to Feeling Good
  10. Understanding Assertiveness
  11. What is Assertiveness?
  12. Quiz
  13. Evaluation
  14. Improving Your Assertiveness Skills
  15. Communication Skills
  16. Asking and Listening
  17. Asking Questions
  18. Active Listening
  19. Non-Verbal Messages
  20. Writing Skills
  21. The Four C’s
  22. Punctuation Pointers
  23. Letters and Memos
  24. Getting Ahead
  25. What Employees Want
  26. What Others Want
  27. Self-Management
  28. Self-Management
  29. Making Connections
  30. Time Management Tips
  31. Where Do You Stand?
  32. Organizing Your Workspace
  33. Being Proactive
  34. Setting Goals
  35. Setting Goals with SPIRIT
  36. A Personal Action Plan
  37. Working as a Team
  38. Vegetable Head
  39. Brainstorming
  40. Working with Difficult People
  41. Learning to Say No
  42. Expressing Your No
  43. Making Connections
  44. Case Studies
  45. Dealing with Stress
  46. Personal Action Plan
  47. Recommended Reading List
  48. Post-Course Assessment

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