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The ABC's of Supervising Others

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Recommended Prerequisites

No prerequisites are required for this course.

Course Overview

This course is for people who are new supervisors or who are interested in a supervisory position, as well as those who are team leads or part-time supervisors without a great deal of authority. This course is designed to help students overcome many of the supervisory problems that they will encounter as a workplace leader. Dealing with the problems that a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement.

Learning Objectives

Course Outline

  1. Course Overview
  2. Pre-Assignment Review
  3. Making the Transition
  4. How Will My Role Change?
  5. Questions Supervisors Have
  6. Responsibilities of a Supervisor
  7. Key Behaviors and Attitudes
  8. Building the Right Environment
  9. Motivation from Within
  10. Committing to Lifelong Learning
  11. Setting Goals
  12. Know Where You Are Going
  13. Setting Goals with SPIRIT
  14. Planning for Success
  15. How Can Planning Help Me?
  16. Getting Things In Order
  17. Mastering E-mail
  18. Time Management Tips
  19. The Parts of a Good Plan
  20. The Next Steps
  21. Active Listening Techniques
  22. About Active Listening
  23. Key Listening Skills
  24. Tips for Becoming a Better Listener
  25. Communication Skills
  26. Questioning Skills
  27. Probing Techniques
  28. Pushing My Buttons
  29. What Is Said and What Is Heard
  30. Managing Our Non-Verbal Messages
  31. Giving Feedback
  32. Six Characteristics of Effective Feedback
  33. Skill Building
  34. Receiving Feedback
  35. Giving Instructions
  36. Orders, Requests, and Suggestions
  37. Defining the Terms
  38. Making Connections
  39. Managing Conflict
  40. The Conflict Resolution Process
  41. Breaking Down the Process
  42. Managing Challenging Situations
  43. Steps for a Difficult Conversation
  44. Case Studies
  45. Developing Relationships
  46. Understanding Your Relationships
  47. Establishing Credibility
  48. Personal Action Plan
  49. Recommended Reading List
  50. Post-Course Assessment

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