Workplace Harassment – What It Is and What To Do About It

Recommended Prerequisites

No prerequisites are required for this course.

Course Overview

How do you prevent harassment from occurring? What sorts of policies should be in place? What should managers do to protect their employees? And if a complaint is filed, what will we do? All of these questions (and more!) will be answered in this course.

Learning Objectives

• Explain what is acceptable behavior in the workplace and what is not, and why
• Apply the benefits of harassment training
• Define the various types of harassment, including sexual harassment
• Assist in creating a harassment policy
• State some ways to prevent harassment and understand what role you can play
• Demonstrate some ways to protect yourself from harassment
• Know what to do if you are harassed or accused of harassment
• Understand the complaint process, from the complaint to the reply, to mediation or investigation, to a solution
• Identify situations where mediation is appropriate, and understand how mediation works in those situations
• Describe appropriate solutions for a harassment incident
• Know what to do if a complaint is false
• Help your workplace return to normal after a harassment incident

Course Outline

1. Course Overview
2. Defining Harassment
3. What is Harassment?
4. Reasonable Man/Reasonable Woman
5. Defining Sexual Harassment
6. What is Sexual Harassment?
7. Is This Harassment?
8. The Purpose of Training
9. Creating a Harassment Policy
10. Other Prevention Strategies
11. Nipping it in the Bud
12. Your Role as a Manager
13. Making Connections
14. Protecting Yourself
15. What If It Happens to Me?
16. What Works and What Doesn’t?
17. Saying No
18. What If It’s Happening to Someone Else?
19. Someone Has Filed a Complaint Against Me!
20. Addressing a Complaint
21. Handling False Complaints
22. Mediation
23. Basics of Mediation
24. The Mediation Process
25. Investigating a Complaint
26. Setting up the Investigation
27. The Investigation Process
28. The Investigation Report
29. Making the Decision
30. Creating Solutions
31. After It’s Over
32. Skill Application
33. Task Preparation
34. Stage 1
35. Stage 2
36. Stage 3
37. Stage 4
38. Personal Action Plan
39. Recommended Reading List
40. Post-Course Assessment