Workplace Harassment – What It Is and What To Do About It
This course is currently available as E-Learning, or a private instructor-led class scheduled to suit your availabilty. You can click here to inquire further or you ask us for recommendations on similar classes.
Recommended Prerequisites
No prerequisites are required for this course.
Course Overview
How do you prevent harassment from occurring? What sorts of policies should be in place? What should managers do to protect their employees? And if a complaint is filed, what will we do? All of these questions (and more!) will be answered in this course.
Learning Objectives
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Explain what is acceptable behavior in the workplace and what is not, and why
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Apply the benefits of harassment training
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Define the various types of harassment, including sexual harassment
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Assist in creating a harassment policy
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State some ways to prevent harassment and understand what role you can play
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Demonstrate some ways to protect yourself from harassment
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Know what to do if you are harassed or accused of harassment
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Understand the complaint process, from the complaint to the reply, to mediation or investigation, to a solution
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Identify situations where mediation is appropriate, and understand how mediation works in those situations
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Describe appropriate solutions for a harassment incident
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Know what to do if a complaint is false
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Help your workplace return to normal after a harassment incident
Course Outline
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Course Overview
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Defining Harassment
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What is Harassment?
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Reasonable Man/Reasonable Woman
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Defining Sexual Harassment
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What is Sexual Harassment?
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Is This Harassment?
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The Purpose of Training
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Creating a Harassment Policy
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Other Prevention Strategies
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Nipping it in the Bud
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Your Role as a Manager
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Making Connections
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Protecting Yourself
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What If It Happens to Me?
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What Works and What Doesn’t?
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Saying No
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What If It’s Happening to Someone Else?
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Someone Has Filed a Complaint Against Me!
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Addressing a Complaint
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Handling False Complaints
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Mediation
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Basics of Mediation
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The Mediation Process
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Investigating a Complaint
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Setting up the Investigation
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The Investigation Process
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The Investigation Report
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Making the Decision
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Creating Solutions
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After It’s Over
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Skill Application
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Task Preparation
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Stage 1
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Stage 2
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Stage 3
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Stage 4
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Personal Action Plan
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Recommended Reading List
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Post-Course Assessment