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Workplace Violence – How to Manage Anger and Violence in the Workplace

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Recommended Prerequisites

No prerequisites are required for this course.

Course Overview

Violence of any sort has many roots. Sometimes there are warning signs of workplace violence, but this is not always the case. It is up to us to learn whatever we can to prevent, identify, and mitigate any threats, and this comprehensive course includes everything a workplace leader needs to get started.

Learning Objectives

Course Outline

  1. Course Overview
  2. What is Workplace Violence?
  3. Understanding the Behavior Wheel
  4. The Anger Management Process
  5. Communicating Better
  6. Building Your Message
  7. Asking Questions
  8. Three Keys
  9. Basic Problem Solving Tools
  10. The Three-Phase Model
  11. Phase One
  12. Phase Two
  13. Phase Three
  14. The Problem Solving Toolkit
  15. Task Information
  16. Skill Application
  17. Other Ways of Managing Anger
  18. Coping Strategies
  19. Sanctuary
  20. Relaxation Techniques
  21. A Systems Approach
  22. Developing a Policy and Program
  23. Risk Assessment
  24. The Five Stages
  25. Risk Assessment for the Acme Widgets Company
  26. Hiring Practices
  27. Workplace Design
  28. Workplace Practices and Procedures
  29. Workplace Policies
  30. Workplace Procedures
  31. Security Systems and Personnel
  32. Systems Criteria
  33. A System for the Acme Widgets Company
  34. Training Programs
  35. Developing Emergency Response Plans
  36. Guide to Developing a Plan
  37. Emergency Response Plans for the Acme Widgets Company
  38. Program Review
  39. Developing a Threat Response Process
  40. The Immediate Response
  41. What To Do When Violence Happens
  42. Case Study
  43. Consulting with the Experts
  44. Gathering Additional Information
  45. Re-Evaluating Information
  46. Communicating Incidents and Threats
  47. Deciding What to Say
  48. Developing a Communication Plan
  49. Interviewing Employees
  50. Stages Seven and Eight
  51. Making Connections
  52. Risk Level Analysis
  53. The Five Categories
  54. Case Studies
  55. Reviewing the Options
  56. Analyzing the Impact
  57. Incident Response Checklist
  58. Process Application
  59. Personal Action Plan
  60. Recommended Reading List
  61. Post-Course Assessment

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