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Administering Cisco Unified Communications Manager (ACUCM)

Currently no upcoming Class Dates


In this course, learn to add, move, change, and troubleshoot IP telephony devices. Learn to support IP phone users and identify network and server impact when administering changes. Configure the latest version of Cisco Unified Communications Manager with Cisco IP Phones. Learn to manage and test a sophisticated IP telephony network that you can use as a template for a real deployment. Students will also discuss and configure the most popular options in Communication Manager that are required in today's business networks.


This course is for PBX administrators, voice technicians, systems engineers, and database administrators who are installing, maintaining, and troubleshooting day to day operations of Cisco IP Telephony products.


We strongly recommend CCNA or CCNA Voice Certification. Students are required to have a basic knowledge of PBX and telephone terms, basic TCP/IP, and IP Telephony concepts.


3 Days/Lecture & Lab days


Understanding Cisco Unified Communications Manager::Understanding Cisco Unified Communication Manager Administration Options::Managing User Accounts in Cisco Unified Communications Manager::Understanding Endpoints in Cisco Unified Communications Manager::Implementing and Hardening IP Phones::Implementing Call Coverage in Cisco Unified Communications Manager::Implementing Media Resources::Configuring Cisco Unified Communications Manager User Features::Configuring Presence-Enabled Speed Dials and Lists::Implementing Cisco Unified Video Advantage

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