Canada's Leader in Professional Development

855-581-7246 Call us: 1-855-581-7246

UCCX - Deploying Cisco Unified Contact Center Express 10.6

Currently no upcoming Class Dates

Description

This course, Deploying Cisco Unified Contact Center Express (UCCX) v10.6, provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of Cisco Unified Contact Center Express and Cisco Unified IP Interactive Voice Response (IVR) (Cisco Unified CCX and Cisco Unified IP IVR) as contact center solutions. Tasks include planning, installation, and configuration, scripting, and troubleshooting.

Audience

TThis course is designed for Cisco Unified Communications System Channel Partners and Resellers, Systems Engineers, Customers deploying and maintaining Cisco Unified Contact Center Express products, and Customers and Cisco Partners deploying and maintain

Prerequisites

To fully benefit from this course, students should have the following prerequisite skills and knowledge: Internetworking fundamentals Basic IP telephony concepts Cisco Unified Communications Manager Cisco IP phones, Cisco IP Communicator Contact Center operations

Duration

5 Days/Lecture & Lab days

Topics

Cisco Unified CCX Product Overview::Cisco Unified CCX Installation and Configuration::Cisco Unified CCX Scripting::Cisco Unified CCX ACD::Cisco Unified Contact Center Express Premium Functions::Deploying UCCX v10.6 Functions::UCCX Reports::Cisco Unified CCX Maintenance

Click here to reach us by Email Contact Us
About | Terms of Use | Privacy Visit our Facebook page   Visit ot Linkedin page   View our Tweets