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Advanced Contact Center Express Scripting Labs v9.0 (ACCXSL 9.0)

Currently no upcoming Class Dates

Description

Advanced Contact Center Express Scripting Labs v9.0 (ACCXSL) is a 5-day instructor-led, lab-intensive course intended for experienced Unified Contact Center Express (CCX) administrators who need in-depth knowledge advanced scripting techniques using complex script steps to resolve sophisticated contact center requirements. This course addresses the steps in the Script Editor pallet as well as scripting techniques involving databases, HTTP, XML, VXML, Java Objects, and Desktop Administration. This course is intended to be a follow-on course to UCCXD, and replaces Unified Contact Center Advanced (UCCXA) class. ACCXSL introduces updated best practices, sophisticated steps, and modern concepts for deploying advanced contact center applications and techniques. The class utilizes Cisco Unified Contact Center Express 9.0 and highlights new application features and services. Sunset Learning has deployed Unified CCX labs on the latest UCS platforms using VMWare ESXi and vSphere technology.

Audience

This course is designed for experience Unified CCX Engineers and administrators charged with building applications, and anyone who has attended UCCXD v4.0 who requires more hands-on training on advanced features and troubleshooting.

Prerequisites

To fully benefit from this course, students should have the following prerequisite skills and knowledge: UCCXD v4.0 course or equivalent knowledge Some UCCX additional field experience

Duration

5 Days/Lecture & Lab days

Topics

Unified CCX Review::CCX Application Development Tools::Master Lab::Displaying Enterprise Data in CAD::Caller Callback Techniques::Premium Applications::Example Optional Advanced Techniques Labs are detailed in the full outline

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